Conversion FAQs
We recently migrated to UBT Business. Access answers to frequently asked questions below.
Logging In
Where do I go to log in?
After conversion, you will be able to access UBT Business link on ubt.com. You can either click the business tab on the login widget found on the homepage and other places across the site, or navigate to the Login box in the top right corner, then select UBT Business in the gray box or in the top link under the list of Business Logins. Once you have reached the login page, follow these instructions.
Are my Login ID and password case-sensitive?
Your Login ID is not case-sensitive. Your password will be case-sensitive.
How do I change my password?
After logging in to UBT Business, navigate to the Settings page and select Update Password.
What do I do if I forgot my password?
If you’ve forgotten your password, you can select the Forgot Password option on the login screen. If you need assistance, please contact UBT Business Support at 402.473.8542.
If you are a customer converting from Business Banking Online to UBT Business, utilize your existing password. You will be prompted to reset your password.
Can I change my login ID?
You may change this by navigating to Settings and by selecting Update Login ID.
I’m locked out of Desktop Teller. How do I get logged back in?
Desktop Teller login is a part of UBT Business, not a separate login. You may need to be unlocked or have your UBT Business password reset. Contact Business Support at 402.473.8542 for assistance.
Conversion Impacts
Do I have to use two logins for UBT Business and UBT Business ACH?
Yes, at conversion you will still have two logins. We will be working post conversion to combine these two logins into one.
However, the link you will use to log in to both UBT Business and UBT Business ACH will be the same, so if you have your username and password saved for ACH, you will need to make sure you know this password before the conversion to UBT Business, especially if you have it saved within the username and password fields.
When you log in to UBT Business the first time, you will need to follow instructions for first-time login. On future logins, you’ll log in following the UBT Business login procedures. If you wish to complete ACH functions, you’ll need to log out of UBT Business and then log in using your UBT Business ACH credentials and vice versa.
Why don’t I see my wire templates?
Existing wire templates are not converting to UBT Business from Business Banking Online. You should have received an email communication along with a secure email outlining the wire templates from the old system. Please validate those templates are still being used and follow the steps to create the template(s) in the new system. View instructions here. Please reach out to UBT Business Support at 402.473.8542 with any questions.
Why don’t I see my recurring transfers?
Existing recurring account-to-account transfers are not converting to UBT Business from Business Banking Online. You should have received an email communication along with a secure email outlining the transfers you had set up in the old system. Please validate those transfers are still accurate and follow the steps to re-initiate the transfer(s). View instructions here. Please reach out to UBT Business Support at 402.473.8542 with any questions.
Why don’t I see my recurring loan payments?
Existing recurring loan payments are not converting to UBT Business from Business Banking Online. You should have received an email communication along with a secure email outlining the transfers you had set up from the old system. Please validate those for accuracy and follow the steps to re-initiate the payments. Please reach out to UBT Business Support at 402.473.8542 with any questions.
What if I do not see all of my accounts after I log in?
Contact UBT Business Support at 402.473.8542 for assistance.
I used to have Administration access to view other users in Business Banking Online. Where do I go to see that information?
Administration access is not available yet in UBT Business. UBT continues to work toward offering enhanced access in the future!
Where do I go to see my Desktop Teller history?
Previous deposit history will not be converted to UBT Business. However, deposit information will still be accessible via the transactions on the UBT Business account history page after conversion.
Is Zelle® for Business an option?
Zelle® for Business is coming soon!
Why can I see some accounts and not others?
Your account view was set up based on your current access in Business Banking Online. However, UBT Business allows us to customize access differently. If you feel you are missing access, please contact UBT Business Support at 402.473.8542.
Why can't I see all of my history?
Some users may only be seeing a few months of history following conversion. We are currently working to mitigate this and hope to have it resolved soon.
Why isn't my overall balance correct?
If you look in the UBT Business platform, your balance may be incorrect. This is due to an issue with history being converted, and we are hoping to have this resolved soon.
Secure Access Codes
What is a secure access code?
A secure access code (SAC) is part of our upgraded security features. It is a multifactor authentication code that is sent to a phone number (via SMS text or voice call) or an established email address. Once you provide your SAC, the system will verify your identity by confirming that the code sent to your contact information matches what is currently in our system. This is required to log in to UBT Business.
What if my correct phone number or email is not an option when I’m requesting my secure access code?
Contact UBT Business Support at 402.473.8542, and we will be happy to assist you with confirming your secure access code and updating your contact information.
How can I request another secure access code?
If your secure access code has expired, you can simply attempt to log in to the system again. The system will give you the option to request another secure access code. If you are still having trouble getting into the system, please contact UBT Business Support at 402.473.8542.
Will I have to have a secure access code each time I log in?
Each time you log in, you will be prompted for a new secure access code.
What if I don’t have a cell phone and do not use email?
A secure access code can also be delivered by a voice call to a landline. However, you will need a valid email address to register for UBT Business.
UBT Business Mobile App
How do I set up UBT Business on my mobile device?
Click here for detailed instructions on setting up the UBT Business app, depending on your device type and conversion date.
Is there a fee for using the UBT Business mobile app?
There is no fee to use UBT’s mobile app. However, fees for specific types of transactions do apply. Please refer to your Treasury Management Agreement.
I do not have a cell phone. Do I need one to use UBT Business?
You do not need a cell phone to use UBT Business. You can access our full website by using your internet browser on any computer or tablet device.
UBT Business Platform
What do the colors on the account tiles mean? Can I change them?
You will see a color on the left margin of each account tile, which will also show up in the cash management wheel. These colors are displayed randomly and have no assigned meaning. These cannot be changed.
Does the balance shown in UBT Business include all transactions that have posted to my account?
You will see two different balance options within UBT Business. Current Balance reflects ending balance on prior business day. Available Balance reflects all transactions pending or posted.
Where can I find my running balance?
You can access your running balance at the account level in transaction exports and statements, but it will only display for transactions processed as of previous business day and will not include any pending activity. If you wish to see pending activity included in your balance, please reference your Available Balance, which includes all pending activity.
How can I get an alert letting me know I have transactions to approve?
Navigate to Connect and select Alert Settings. Here you find a variety of alert options including online transaction alerts which will allow you to receive notifications for transactions needing approval.
Why am I getting so many alerts?
Please review your alert settings and adjust based on your preferences. Navigate to Connect, then select Alert Settings. Some alerts cannot be turned off; these will appear as grayed out when you go edit them.
Money Movement
How do I send money to an external account?
UBT offers a variety of money movement options such as ACH origination, wire transfer origination, and BillPay. Contact your Relationship Manager or UBT Business Support at 402.473.8542 for more details.
How do I send money to another UBT account?
You may visit the Send Money menu option for all transfer options available. Select UBT to UBT to send money to another account at UBT.
How do I set up a transfer?
Navigate to the Send Money page and select Internal Transfer. You can set the transfer as one-time or recurring.
What if a recurring transfer or payment lands on a weekend or a holiday?
Internal one-time transfers made before 9:00 p.m. CST Monday-Friday excluding federal holidays, will be processed same business day. Scheduled internal transfers will post to the account on the selected day with immediate availability of funds.
The Online Activity showed that my payment was processed, but my account has not been debited. What do I do?
Please contact UBT Business support at 402.473.8542.
What is the wire cutoff time?
All wires must be submitted before 3:30 p.m. CST.
What should I do if I submitted a wire after the cutoff time, but I still need to send today?
Review your Online Activity to ensure whether or not your wire was successfully processed. You may need to cancel the wire that was submitted for the future date. Contact the UBT Wire Desk at 402.323.1279 for additional same-day wire transfer options.
What is the Positive Pay exception decision cut-off time?
All decisions must be made before 3:00 p.m. CST. If a decision is not made by this cutoff, the system will utilize your default decisioning and either pay or return the item.
What accounts can I access within BillPay?
BillPay users will have access to all accounts with withdrawal capabilities, which is different from Business Banking Online. One user will be designated as an Admin and will need to update and review permissions for other users when they first access BillPay. Usage guidelines will appear on the screen to help you determine access levels.
What is the cost for BillPay?
Business BillPay has a monthly fee of $6.95.
I can see options for BillPay, ACH, wires, and other products that I don’t have. When I click them, nothing happens.
Even if you don’t have a product, you may see it in UBT Business. If you would like to request the service, please reach out to your Relationship Manager or UBT Business Support at 402.473.8542 for more details.
What is the purpose of a token?
Tokens add additional security when authorizing external money movement transactions. For more information, contact UBT Business Support at 402.472.8542.
Can I transfer to multiple accounts at one time?
Multi-Account transfers can be initiated by navigating to Send Money and selecting Internal Transfers.
Can I re-arrange my accounts on the home page?
Re-arranging accounts is simple! You may select, drag, and drop accounts into a different order. You can also create account groupings by clicking the account tile and dragging the tiles to the group creation indicator (+) that appears on the screen. This is handy if, for example, you’d like to group all operating/expense accounts together or all payroll-related accounts together.
I don’t see BillPay and I used to have it. What do I do?
An assigned administrator at your business has been designated by UBT to grant BillPay access. Please reach out to UBT Business Support at 402.473.8542 if you are not able to determine your business’s administrator.
What do I do if I am trying to make a mobile deposit and I don’t see the account that I want to deposit into?
Please reach out to UBT Business Support at 402.473.8542 so we can assist you with your deposit access.
What is different about Desktop Teller?
You may see more accounts than you did before. Create and Release-only roles are no longer available. Also, please note that you will now have to enter the total of your deposit before submitting.
I’m trying to submit a wire transfer and the system is asking for a token, but I don’t have one. What do I need to do?
Transactions involving money movement outside of UBT may require a token upon transaction authorization. If you are a converting customer from Business Banking Online and have access to move money, you should have received an email communication from your Relationship Manager about steps to take to get a token. Please contact your Relationship Manager or UBT Business Support at 402.473.8542 for assistance.
What is a UBT-to-UBT transfer?
This type of transfer allows you to transfer money to another account at UBT. Navigate to the Send Money menu option for all transfer options available. Select UBT to UBT to send money to another account at UBT.
Can I upload a file of wires instead of submitting them individually?
You can easily upload a wire file by navigating to the Payment Hub and selecting New Payment and the wire type. From there, select Upload from File. You will be able to view file mapping specifications, guidelines, and sample files. Please contact UBT Business Support at 02.473-8542 for assistance.
Risk & Reporting
How do I request a stop pay?
Navigate to Risk & Reporting and select Stop Payment. Additional instructions and fee disclosures will be provided at the time you enter your information.
How much is a stop pay?
Stop pay fee is $34.00 per item.
How do I find outgoing or incoming wire information?
Navigate to Risk & Reporting and select Wire Activity. Here you will find a variety of important information pertaining to your incoming and outgoing wires, including Fed IMAD and OMAD confirmation information.
Why can’t I see certain reports?
Report creation access is allowed for most users. Once a report is created, those reports are only accessible to employees with the same level of shared access. Contact UBT Business Support at 402.473.8542 for assistance with reporting.
Where do I go to see my statements?
Navigate to Risk & Reporting and select View Paperless Statements. Two years of statement activity will be available for viewing.
How do I run detailed reports?
Navigate to Risk & Reporting and select Reports. You will be able to create several reports by selecting the Create New Report option.
Enrollment
Once I finish enrolling for UBT Business, how long before I can begin using the service?
Enrollment in UBT Business typically takes 1-2 business days. If additional services are requested within the application, enrollment will be completed once UBT has verified the request by an authorized account owner.
How do I enroll for additional Treasury Management products or services?
Please contact UBT Business Support at 402.473.8542 for assistance. They will direct you to someone in Treasury Management to assist.
How do I add a new user?
An authorized signer may reach out to their assigned Relationship Manager, stop into a UBT branch, or call UBT Business Support at 402.473.8542. UBT will work with you to gather the information needed for the user and follow up with next steps.
How do I give my accountant access?
An accountant would need to be added as a new user. An authorized signer may reach out to their assigned Relationship Manager, stop into a UBT branch, or call UBT Business Support at 402.473.8542. UBT will work with you to gather the information needed for the user and follow up with next steps.